The Operations Supervisor plays a critical leadership role at the Daintree Discovery Centre (DDC), ensuring a world-class tourism experience is consistently delivered to our customers. The position is a multi-faceted role requiring exceptional customer service and a high degree of flexibility and ingenuity.
While focusing on staff management, development and supervision to achieve service delivery standards, the position is also responsible for the effective management of the Centre’s infrastructure and assets, maintaining operational readiness and providing a safe, accommodating and attractive facility.
Applicants must show:-
Proven ability to lead, inspire, manage and direct a customer service focused team within WH&S, HR and Workplace Policy frameworks.
Significant knowledge of the tourism and hospitality industry and the ability to maintain a professional standard of service delivery.
Excellent communication and interpersonal skills with the ability to build rapport and develop relationships across a broad demographic.
Proven ability to apply sound judgment and decision-making skills in a fast paced, high pressure environment.
Proven emotional resilience and emotional intelligence required to effectively manage difficult customers and resolve conflict within the workplace.
Excellent knowledge of WH&S principles with a proven ability to develop implement and review procedural and policy documents required to meet both WH&S and operational requirements.
Qualifications and Experience
- Excellent customer service experience applied at a management level.
- Proven experience developing, retaining and managing skilled staff.
- Open “C” class drivers license.
- Long term commitment
- Covid 19 vaccination
- WTMA Tour guiding experience and/or sound knowledge of the Daintree Rainforest
- Current First Aid and CPR certificate.
- Maintenance skills including Level 1 Chain Saw Ticket, and /or an understanding of general maintenance and exhibit care, including fish, reptiles & bugs.
- Sound experience developing and implementing WH&S and asset management systems
- Knowledge of Word & Excel
To apply, please send your RESUME + COVER LETTER to firstname.lastname@example.org
Following a period of closure due to COVID-19, the Daintree Discovery will reopen its CAFÉ ONLY from this Friday, July 10. Please note the Daintree Discovery Centre visitor attraction including the Aerial Walkway and Canopy Tower remains closed to visitors, with a tentative reopening date set for July 24.
The Daintree Café will be open from 9am – 3pm, Monday to Sunday, serving light refreshments, sweets and savoury items, as well as local tea and coffee. Also available will be Scones and Devonshire tea with Davidson Plum Jam and Mungalli Creek dollop cream, sausage rolls and pasties.
The gift shop is also open if you are looking to purchase souvenirs or yummy Australian artisan food products.
We are operating with restrictions, but this should have minimal impact on your dining experience.
As we continue to navigate the changing world brought about by the COVID-19 pandemic, the Discovery Centre’s priorities remain the same: the safety of our employees and our guests.
Visitors can be assured the Discovery Centre has completed its COVID-19 Risk Assessment and adopted industry wide recommendations for its COVIDSafe Plan.
✔️ Follow the 2sqm per person rule at the Daintree Cafe and manage visitor numbers in accordance with the Queensland Government directive
✔️ Social distancing enforced
✔️ Hand sanitising stations
✔️ Cleaning and disinfecting in accordance with WHS guidelines
✔️ Visitor register for contact tracing
We look forward to serving you at the Daintree Café from this Friday and welcoming visitors to the Daintree Discovery Centre from tentatively July 24.
A program between Elders and teachers that embeds Aboriginal language into a state school community has won the major honour at the 2019 Queensland Reconciliation Awards.
Premier Annastacia Palaszczuk said Mossman State School and Kuku Yalanji Language Advisory Group had been awarded the Partnership Award and the overall Premier’s Reconciliation Award for their initiative, Respect and Consultation: Honouring Kuku Yalanji Language at Mossman State Primary School.
The Daintree Discovery Centre is proud to support this wonderful initiative, providing $2000 sponsorship to help launch the project in December, 2018.
“Kuku Yalanji Elders and Mossman State School staff have developed a program that has given the community a place for truth telling and acknowledgement of past wrongs, a place for Kuku Yalanji students to be proud of their heritage and culture, and a pathway for understanding.
“2019 is the United Nations International Year of Indigenous Languages and this program exemplifies how healing and learning can come from restoring languages and sharing culture,” Ms Palaszczuk said.
“Acknowledging our history and valuing the knowledge of Aboriginal peoples and Torres Strait Islander peoples is key to our reconciliation journey.
“I congratulate Mossman State School and Kuku Yalanji Language Advisory Group for their commitment to nurturing a true partnership that has such positive outcomes for their community.
Mossman State School, north of Cairns in far north Queensland, is one of a handful of schools that will teach Indigenous language classes to all of its students, both Indigenous and non-Indigenous, in accordance with the Australian Government’s official framework.
It is hoped all children in years one to six will be able to speak Kuku Yalanji fluently and prevent the language, which is native to Indigenous people in the region, being lost forever due state government policies in past decades that were designed to eradicate it.