News & Media
The Operations Supervisor plays a critical leadership role at the Daintree Discovery Centre (DDC), ensuring a world-class tourism experience is consistently delivered to our customers. The position is a multi-faceted role requiring exceptional customer service and a high degree of flexibility and ingenuity.
While focusing on staff management, development and supervision to achieve service delivery standards, the position is also responsible for the effective management of the Centre’s infrastructure and assets, maintaining operational readiness and providing a safe, accommodating and attractive facility.
Applicants must show:-
Proven ability to lead, inspire, manage and direct a customer service focused team within WH&S, HR and Workplace Policy frameworks.
Significant knowledge of the tourism and hospitality industry and the ability to maintain a professional standard of service delivery.
Excellent communication and interpersonal skills with the ability to build rapport and develop relationships across a broad demographic.
Proven ability to apply sound judgment and decision-making skills in a fast paced, high pressure environment.
Proven emotional resilience and emotional intelligence required to effectively manage difficult customers and resolve conflict within the workplace.
Excellent knowledge of WH&S principles with a proven ability to develop implement and review procedural and policy documents required to meet both WH&S and operational requirements.
Qualifications and Experience
- Excellent customer service experience applied at a management level.
- Proven experience developing, retaining and managing skilled staff.
- Open “C” class drivers license.
- Long term commitment
- Covid 19 vaccination
- WTMA Tour guiding experience and/or sound knowledge of the Daintree Rainforest
- Current First Aid and CPR certificate.
- Maintenance skills including Level 1 Chain Saw Ticket, and /or an understanding of general maintenance and exhibit care, including fish, reptiles & bugs.
- Sound experience developing and implementing WH&S and asset management systems
- Knowledge of Word & Excel
To apply, please send your RESUME + COVER LETTER to email@example.com
Tomorrow is Earth Day, and we’ve got a few ideas on how you could celebrate and support our beautiful planet:
- Plant a tree or donate a tree.
- Join a local park, river or beach clean-up.
- Change your car’s air filter regularly.
- Keep your tyres properly inflated to get better petrol mileage.
- Carpool, ride your bike, use public transport or drive an electric or hybrid car and reduce your carbon footprint with every kilometre (not) driven.
- Switch to environmentally-friendly, non-toxic cosmetics and cleaning products.
- Replace inefficient incandescent light bulbs with efficient CFLs or LEDs.
- Teleconference instead of traveling. If you fly five times per year, those trips are likely to account for 75% of your personal carbon footprint.
- Donate your old clothes and home goods instead of throwing them out.
- When you need something, consider buying used items.
- For any new clothing, choose natural fabrics to avoid micro-plastic.
- Choose reusable items over disposable plastics, especially single-use plastics like bottles, bags and straws.
- Recycle paper, plastic and glass.
- Use cloth towels instead of paper ones.
- Change your paper bills to online billing. You’ll be saving trees and the fuel it takes to deliver your bills by road.
- Read documents online instead of printing them.
- When you need to use paper, make sure it’s 100% post-consumer recycled paper.
- Set your office printer to print two-sided.
- Collect used printer, fax, and copier cartridges to recycle
- Convince your school or office to choose reusable utensils, trays, and dishes
- Use reusable bottles for water, reusable mugs for coffee and pack your lunch in a reusable bag.
- Organise to have healthy, locally-sourced food served at your school.
- Buy local food to reduce the distance from farm to fork. Buy straight from the farm, frequent your local farmers’ market, or join a local food co-op.
- Buy organic food to keep your body and the environment free of toxic pesticides.
- Grow your own organic garden, or join a farm-share group.
- Try a foodprint calculator to find out exactly how your meals impact the planet.
- Reduce your meat consumption to curb carbon emissions from the livestock industry.
- Make your next meal plant-based.
- Compost kitchen scraps for use in your garden — turning waste into fertiliser.
- Take a shorter shower and use a water-saving shower head.
- Fix leaky taps and shower-heads.
- Run your dishwasher only when it’s full to save water and energy.
- Conserve water outdoors by only watering your lawn in the early morning or late at night. Use drought-resistant plants / native plants in dry areas.
- Use cold water to wash your clothes and line dry.
- Form a “green team” at your office to find cost-effective ways to conserve resources and promote sustainability.
- Volunteer for a local environmental group and/or make a donation.
- Pull out invasive plants in your yard or garden and replace them with native ones.
- Turn off lights and unplug electronics you’re not using. This includes turning off your computer at night.
- Install solar panels on your roof.
- Take the stairs instead of the elevator to save energy (and get exercise!).
- Lower the temperature on your hot water system.
- Contact your electricity company and find out about renewable energy options.
- Use energy-efficient appliances and electronics.
- Recycle batteries from small appliances and your electronics. Use rechargeable batteries instead.
- Check out the Earth Day Action Toolkit on https://www.earthday.org/toolkit-earth-day-2021-restore-our-earth/
The cassowaries of the Daintree Rainforest have not changed in some 40 million years and are vital to the survival of the rainforest. They are predominantly fruit eaters consuming around 5kg per day. Although, don’t be surprised if you see one enjoying flowers, fungi, snails, insects, frogs, birds, fish and other small mammals and carrion to complement its diet.
They eat fruit from at least 26 different plant families, most of which are highly poisonous to humans. Rainforest fruits such as Black Palms, Finger Cherries, Davidson Plums, Cluster Figs, Silver Quandongs and Noah’s Walnuts are particular favourites.
The Southern Cassowary is a keystone species because they eat fallen fruit whole and distribute seeds across the rainforest floor via their droppings. Many trees rely on this method of seed dispersal to be able to reproduce. Once the fruit has passed through the bird, most of the fleshy part has been removed from the seed leaving it ready to germinate from a lovely pile of compost – or Cassowary Poo! – to you!
Have you sized up to our cassowary at the Discovery Centre?
Cassowaries are large birds, and will grow as tall as 1.80m, with the females being bigger and stronger than the males – they can even reach up to 2 metres and may weigh up to 60 kilograms. Come visit and compare your height to theirs!
Happy New Year everyone! We’ve swung into 2021 with the intention to be present and pay attention to all the beautiful details life has to offer – the critters and small, the sounds of nature, all the different shapes of leaves you’ll find in the Daintree rainforest.
Swinging into 2021 by @nickiatkinson
White Lipped Tree Frog by @jairandhawa_
Boardwalk through the jungle by @g8m8australia
Nankeen Night Heron by @ekko.world
Golden Orb Spider by @oneworld.traveller
Great-billed Heron by @islandersteve84
The Daintree Discovery Centre was proud to recently receive its re-certification recognising our commitment to sustainable tourism.
The Daintree Discovery Centre was honoured to recently receive its re-certification recognising our commitment to climate action.
The Daintree Discovery Centre was proud to recently receive its re-certification for our continuous efforts to always respect our culture.
Summer is coming up with temperatures rising, perfect for lazing in the sun like the crocs on sandbanks of the Daintree river or enjoying the breeze while cruising through it (or above, if you’re a bird!)
Cape Tribulation beaches by @oz_laventure
Gorgeous Cassowary by @seajewlz_land_adventures
Sunrays across the Daintree river by @antoine_mbn
Sunbathing croc by @parky.au
The Daintree from above by @beautiful.interruptions
Eastern Great Egret in flight by @seajewlz_land_adventures
Daintree Discovery Centre is continuing to support the important regeneration and restoration work of Rainforest Rescue in the Daintree Rainforest with this year’s donation totalling $2758.65.
This year marks the 18th year that Australia’s largest remaining rainforest – and the oldest tropical lowland rainforest in the world – has benefitted from the relationship between the rainforest reviver and the education centre.
The annual donation to Rainforest Rescue reflects the importance and growing interest from the visiting public in sustainability, in line with Daintree Discovery Centre’s environmental ethos.
Daintree Discovery Centre manager Abi Ralph said she was delighted the amount of this year’s donation was only slightly less than last year despite the lengthy closure to the public because of Covid-19 health and safety restrictions.
“Centre visitors gave $542.40 via our collection tins and the Centre matched this with a $542.40 donation,” Ms Ralph said.
“The balance of this year’s donation to Rainforest Rescue was made up of $336.50 from recycled bottles and cans, $1322 from a donation of 50 cents per takeaway cup and $15.35 from a donation of five cents per bag of ‘cassowary poo’ sweets bought at the Centre.
“As well as being a delicious confection and a novel memento of a visit to Daintree Discovery Centre, the ‘cassowary poo’ sweets help reinforce the importance of this ancient and amazing bird in helping to grow the rainforest through spreading the seeds of rainforest species in its droppings.”
Ms Ralph said Branden Barber, chief executive of Rainforest Rescue, had described the partnership with the Daintree Discovery Centre as pivotal to spreading the word on the uniqueness and importance of the Daintree as the world’s longest and continuously existing and evolving rainforest.
She said the symbiotic relationship with Rainforest Rescue reflected the importance between education, through the Centre’s immersive rainforest walks and accompanying exhibits and displays, and Rainforest Rescue’s regenerating and caring for the overall growth and wellbeing of the rainforest.
The annual donation from the Daintree Discovery Centre helped Rainforest Rescue with its local nursery, seed collection and plant propagation to produce more trees to grow more rainforest.
Rainforest Rescue raises more than 20,000 plants locally from more than 200 species annually. The group has been protecting and replanting rainforests since 1998.
“We are proud to continue our association with such a committed, effective and valuable organisation and to know that our work here at the Centre in entertaining and educating our visitors is helping to make such a difference through our support and annual donation.”
For more information on Daintree Discovery Centre visit www.discoverthedaintree.com.
For interview requests, please contact:
0417 202 663
Fun, funky and informative – all combine in new interactive interpretive signage at Daintree Discovery Centre designed to enhance the visitor experience in the Daintree Rainforest.
Daintree Discovery Centre manager Abi Ralph said the team had been busy over the Covid closure period designing and working with experts to better tell the story of the rainforest and its inhabitants and of Gondwana’s ancient legacy.
“We are thrilled with our cool new signage and are sure our visitors will appreciate it too. It provides a more immersive and engaging experience with succinct and easily understood facts and interesting information,” Ms Ralph said.
“Wonderful interactive signage has been installed along the Aerial Walkway, the Canopy Tower and the Jurassic Forest exhibit. They include colour-coded spinning totems that focus on local mammals and canopy birds. These are hands-on information stations designed to appeal to our younger visitors.
“Our dinosaur Jurassic Forest, has also been updated with 3D effects, sound, sliders and a spinning globe.
“We are delighted that the improvements have been completed and the Centre is back to operating as normal, ready to welcome visitors wishing to experience and understand the Daintree Rainforest and how it works.”
Brian Arnold, group general manager of Aboriginal Development Benefits Trust, which owns Daintree Discovery Centre, said continued investment helped to keep the product experience fresh and maintain the Centre’s position as a must-do activity for visitors crossing the Daintree River.
“Daintree Discovery Centre is recognised as a leader in ecotourism and environmental conservation and maintaining that role is a keen focus of our investment activity, particularly in these difficult times,” Mr Arnold said.
For Daintree Discovery Centre opening times, visit www.discoverthedaintree.com.
For interview requests, please contact:
0417 202 663